Servicing Your Honda During the Coronavirus Outbreak
Cleaning and Sanitizing Your Honda While It’s Here for Service
During these difficult times, all of us at Honda East remain vigilant in protecting the health and safety of both our customers and employees. In an effort to prevent the spread of the coronavirus (COVID-19), we are closely following the cleaning and sanitizing guidelines set by the CDC and the Ohio Department of Health. In response to these guidelines, we want to make you aware of 3 steps we are taking to protect you and your Honda during a service visit.
STEP 1: Cleaning and Sanitizing Our Facilities
Like all essential businesses in Ohio right now, we are increasing the frequency and scope of cleaning and disinfecting all public areas with a heightened focus on high-touch surfaces.
- We are reducing the number of employees in our dealership at any given time, allowing for greater social distancing and less likelihood of spread.
- If any employee exhibits signs of illness they will be required to seek medical attention and remove themselves from the property until cleared to return.
- All employees are required to wash hands frequently and we are providing additional hand sanitizer dispensers throughout the dealership.
- Staff that comes into contact with service vehicles always wear latex gloves.
- All Honda rental vehicles are comprehensively disinfected between uses.
STEP 2: Protecting and Disinfecting Your Honda
One aspect which we’re giving extra attention to is protecting and disinfecting your Honda while it’s in for service. The following areas will be cleaned using a CDC-approved disinfectant when we receive your vehicle AND again before it is returned to you after it’s service has been completed:
- Door handles (in/out)
- Steering wheel
- Mirror and controls
- Shift lever
- Door lock controls
- Multifunction lever
- Turn signal
- Radio and climate controls
- Key fob
- Window controls
We will also use a protective seat cover, steering wheel cover, and floor mat cover as an extra level of protection while your vehicle is in our care.
STEP 3: Virtual Check-In and Remote Payment Services
Still, the best method of prevention is minimizing face-to-face contact, which is why we’ve added our Virtual Check-In and Remote Payment Services. When dropping off your Honda after making an online appointment, you can check -in from your phone while you remain outside. Then simply fill out an early-bird drop-off envelope, put your keys inside the envelope and drop it in the early bird mail box. When your Honda service is complete, you can pay your invoice right from your phone via credit card or even Apple Pay, and skip a trip to the cashier when you pick-up your vehicle!
However you choose to get your Honda to our service department, our Service Teams will keep you updated on progress via phone, email, text, and even facetime while your Honda is here for service. We can provide the ability to approve or decline work by text message, as well as provide you a copy of your invoice electronically, that can be paid through text messaging.
Please call us to schedule your next appointment at 513-528-8088, or click below to use our online scheduler.